Shipping policy

SHIPPING POLICY

Thank you for choosing LUXVÉ. We are committed to delivering your luxury lip products with the same care we use to craft them.

Where We Ship

At this time, LUXVÉ ships exclusively within the United States. We hope to expand to additional countries in the near future.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Times

• Standard Shipping: 5-9 business days from the date of shipment

• Once your order ships, you will receive a tracking number via email so you can follow your package’s journey.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

Delays

Please note that during peak seasons, holidays, or due to circumstances beyond our control (weather, carrier delays, customs processing), shipping times may be slightly longer. We appreciate your patience and understanding.

Lost or Damaged Packages

If your order is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date at support@theluxve.com. We will work with you to resolve the issue promptly.

Incorrect Shipping Address

Please ensure your shipping address is accurate at checkout. LUXVÉ is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us immediately at support@theluxve.com — we will do our best to update the address before the order ships.

Contact

For any shipping inquiries, please reach out to us at support@theluxve.com. We respond to all inquiries within 4-12 hours.